MY PROJECTS

I help clients solve their business problems with technology. 

I can work closely with your staff, your customers and other stakeholders to identify what you need. I can negotiate on your behalf - with the vendors you'd approve - to budget, install and support solutions that match your needs.  I have no product or vendor affiliations, so you can be sure I always act in your best interests.

I use my experience to suggest emerging technologies that can help you improve. I advise on what to expect and how to plan for successful outcomes while minimizing risk. I work with you to ensure a smooth transition to a productive future state.

The following are a few of the projects I've led:

Doctor's Appointment

DIGITAL TRANSFORMATION

for life

I'm currently leading a $2.5 M Digital Transformation for a national nonprofit in the health services sector.

The project includes:

  • Replacing their legacy Customer Relationship  Management (CRM) with Salesforce Sales and Service Clouds interfaced to Genesys call centre solution;

  • Replacing the legacy website with Salesforce Commerce Cloud for products and subscriptions;

  • Leveraging Salesforce Nonprofit Success Pack (NPSP) to manage donors and their donations;

  • Salesforce Marketing Cloud to help better understand customers and maximize revenues;

  • Upgrade desktop-limited Microsoft Office to collaboration-enabled Google G Suite; and

  • Replace hosted SAGE with and accounting solution which finally exchanges data with the CRM and eCommerce site.

© 2020 by 9183418 Canada Corporation (John Kirkwood Technology Consulting).