MY PROJECTS

I help clients solve their business problems with technology. 

I can work closely with your staff, your customers and other stakeholders to identify what you need. I can negotiate on your behalf - with the vendors you'd approve - to budget, install and support solutions that match your needs.  I have no product or vendor affiliations, so you can be sure I always act in your best interests.

I use my experience to suggest emerging technologies that can help you improve. I advise on what to expect and how to plan for successful outcomes while minimizing risk. I work with you to ensure a smooth transition to a productive future state.

The following are a few of the projects I've led:

Doctor's Appointment

DIGITAL TRANSFORMATION

for life

I'm currently the strategic advisor to a national, health services sector nonprofit and leading a $2.5M Digital Transformation. The project includes:

  • Replacing the legacy Customer Relationship  Management (CRM) with HubSpot Cloud CRM;

  • Interfacing new HubSpot Service Hub to Genesys call centre for a full 360° customer view;

  • Replacing the legacy website with Shopify Plus for easy online product and subscription selling;

  • Using Bloomerang to raise funds and encourage donors;

  • Leveraging HubSpot Marketing to understand their customers & maximize revenues;

  • Upgrading Microsoft Office to collaboration-enabled Google Workspace; and

  • Replacing hosted SAGE with a Cloud accounting solution to connect it with the CRM.

© 2020 by 9183418 Canada Corporation (John Kirkwood Technology Consulting).